Refund Policy

Returning Goods

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@bileomix.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days
• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.
• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

400 Farmington Avenue, R2812, Farmington, CT, 06032

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@bileomix.com

 

 

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Introduction

At Bileomix Inc., we strive to ensure that our customers are completely satisfied with their purchase of the Bileomix S’wipe Microbiome Test Kit (“Product”). If for any reason you are not satisfied, please review our refund policy to understand your options for returns and refunds.

Returns

1. Eligibility for Returns

Due to the nature of the Product, we only accept returns of unopened and unused kits. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

2. Return Window

You have 30 days from the date of purchase to return an eligible item. After this period, we cannot offer a refund or exchange.

3. Return Process

To initiate a return, please contact our customer service team at info@bileomix.com with your order number and reason for the return. Our team will provide you with a return authorization and instructions on how to return your item.

Refunds

1. Refund Eligibility

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Partial Refunds

Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Opened or used Bileomix S’wipe Kits.
• Gift cards.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Shipping

1. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Lost or Damaged Returns

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for lost or damaged returns.

Exchanges

1. Defective or Damaged Items

If you receive a defective or damaged item, please contact us at info@bileomix.com within 14 days of receipt. We will arrange for a replacement or refund.

Contact Information

If you have any questions or need assistance with your return or refund, please contact our customer service team:

Bileomix Inc.
400 Farmington Ave Unit R2832
Farmington, CT 06032
Email: info@bileomix.com
Phone: (860) 300-8287